Customer service na enna naina ?
Customer (me) enters in the shop..The staffs are already “Eeeee ottifying” .. but no one is eager to approach me …
Me : Hello ! Sir ! Madam ! Yaaravathu irukingala ?
Staff : Hae ! Enna venum ?
Me : (Not defenitely pazhaya satham from u!) Service thanga…
S : Huh !! ennathu …
M : Ithu ..vandhu … photo service kadaithanga … photo service venum…
S : enna service ? developing-a? printing -a ?
M : Illa engagement-ku photo edukanum ..
S : Seri
M : (I think I am givin u a business ! not disturbing u !) Serinaa..
S : eppo ? enga?
M : oh ! seri nna eppo enga nnu arthama ?
S : matter-ai sollunga …
M : date … time … place …
S : ok ..
M : rate ?
S : work mudichathukaparam vangikoram!
M : Ohhh…paravayillaiye … ( Dei … ) Evlo rate nnu kaeten ?
S : ….
M : Rombha Cheap -a irukke …Marriage varaikkum ithulaiye eduthuduvingala ?
S : Hello .. enna nakkala…ithu engagement kku matum than…
M : Athigama iruke !
S : Quality -a parunga …
M : illaina …
S : koraichikalam ..
M : oh… Besh! Nalaikku marakkam intha time kku vanthudunga…
S : sure..
(Next day)
1) M : (Its time ! calling the photostudio ! )
2) Other end : Doink…doink…doink…
3) M : (trying the landline no.)
4) Other end : Tring ..tring ..tring …
after 1/2 hour : count ++ …. if count < 3 go to 1) else 5)
5) M : utanuga deel-a
6) X :Hello !
M : Yaaru ? yenna?
X : From photo studio …
M : engana poiirunthingo ?
X : koncham late-agiduchu…
M : paravyilla sonna mathiri engagement kku vanthutinga ..
X : Sir?
M : illa sonna mathiri correct-na idathukku vanthutinga ..
After the function
M : I need a copy of the these photos without designs (me and my fiancee in taj mahal, white house, in moon, me looking in to mottu valayam…fiancee in multicolor, me in to 10 (like vijayakanth introduction) ..
X : sure sir… Tomm u can come and collet …The next day …
Go to 1) repeat twice …Ok decided to goto studio …a totally wrong decision .. 🙂
The worst thing is waiting in someother place for no reason… to make thing worst .. u need to travel by that time and ur friend waiting for u … I never like this deadlock … I am just talking about this shop and experience happened to me …This stupid staffs made me to wait for more than hour for nothing … its
jus matter of copying the photos to my pendrive … after 2 hours I came to know ..that they need more time to get the things from their main office .. Worser … Wt u wil do in this situation … I donno?Me smiled and Jus started … Yes ..no words at the end .. becoz I told all the things I want to tel in that
2 hours … such a bad customer service…
Its not only in one or two places…its everywhere …
* U give 1 rupee less to a autodriver , he counts and calls and gets his 1 rupee. But same driver if he is
not having the change for even 2,4,5 rs u need to adjust ..
* U call a company for servicing their product.. and they reply back to you telling , be there in home from
2-4 Pm, otherwise no staff for servicing … whoz customer here?
* U log a complaint in ur intranet … reply is “please contact concern division”
agggggg…komon ..gimme a breakkkkkk…
Update : I got my fotos , by courier on the next day !!!
Get used to all this …. You are living in the Great India !!!
haha…good narration ramc. india vazhakaila ithellam sagajamappa !!! but continue ur pulambs 🙂 good to read it.